Everything in one place
TheBusHub includes free resources, general membership, specialist Transport Manager support and a separate Operator Compliance Manager product. The answers below explain how the different parts fit together.
General membership
What is HubFree?
HubFree gives registered members access to selected tools, calculators, guides and resources without a paid subscription.
What is HubPremium?
HubPremium provides access to a wider range of premium tools, generators, templates and other resources beyond the free membership.
Do I need an account to use TheBusHub?
Some parts of the site are public, but many tools and member resources require you to be logged in with the appropriate level of access.
Why can I see a tool but not use it?
The Tools & Calculators page is public so you can see what is available. Individual tools may require you to log in or hold the relevant membership level before the tool itself is unlocked.
Transport Manager Hub access
What is the Transport Manager Hub?
The Transport Manager Hub is a specialist collection of practical tools, templates, prompts and guidance designed to help Transport Managers organise, evidence and manage their responsibilities.
Is the TM Hub only for new Transport Managers?
No. It is designed for both new and experienced Transport Managers. New TMs can use it to create structure around the role, while existing TMs can use the tools to improve consistency, evidence and efficiency.
Is the Transport Manager Hub included with HubPremium?
No. The Transport Manager Hub is a separate specialist product and requires its own active TM Hub subscription.
How much does the Transport Manager Hub cost?
TM Hub access is available at £24.99 per month or £249 per year. Both options provide access to the same TM Hub resources while the subscription remains active.
What do I get with the Transport Manager Hub?
Access currently includes 12 structured TM resources covering starter planning, routine activity, audits, evidence records, operator licence reviews, action planning and management reviews.
Does the TM Hub replace my professional judgement?
No. The Hub is designed to support your work by providing practical structure and tools. It does not replace your professional judgement, legal responsibilities or your operator’s own procedures.
Compliance Manager
What is the Operator Compliance Manager?
It is a structured compliance management system designed around operational modules such as vehicles, drivers, maintenance, audits, actions and management reporting.
Is Compliance Manager included in membership?
No. Operator Compliance Manager is a separate paid product and is not included with HubFree, HubPremium or the Transport Manager Hub.
Can I choose which compliance modules I need?
Yes. The Build Your Compliance System page lets you select the modules relevant to your operation and shows the corresponding package.
What are the Compliance Manager package prices?
Packages currently start at £149 and increase depending on the number of modules selected, with Complete and Complete + Setup options also available.
What is Complete + Setup?
Complete + Setup includes all 14 modules plus initial configuration using the onboarding information supplied by the customer. Additional data cleansing or bespoke consultancy may be quoted separately where required.
Is Compliance Manager web-based?
The Operator Compliance Manager is supplied as a structured Excel-based management system. TheBusHub website is used for package selection, checkout and onboarding.
Payments, renewals and cancellations
Do subscriptions renew automatically?
Recurring subscription products renew automatically according to the billing period selected unless cancelled before the next renewal.
Can I cancel a recurring subscription?
Yes. You can cancel a recurring subscription at any time. It will not renew again and access will normally continue until the end of the period you have already paid for. Partial refunds are not normally provided for unused time, except where required by law.
What happens if my subscription expires?
Access to content associated with that subscription will no longer be available once the subscription is no longer active.
Do I have a cooling-off period?
Your cancellation rights depend on the type of product purchased and whether digital access or content has already been supplied. Where you ask us to provide digital access immediately, you may be asked to confirm that access can begin straight away and acknowledge that this can affect your 14-day cancellation right.
Can I get a refund for Operator Compliance Manager?
Operator Compliance Manager packages are digital products. Once digital content has been supplied, downloaded or configuration work has started, refunds are not normally available unless required by law or there is a problem with what has been supplied.
Can an existing member purchase another product?
Where supported by the account and subscription setup, existing members can purchase additional products such as Transport Manager Hub access separately from their general membership.
Login and account help
Where do I log in?
Use the Login page to access your TheBusHub account and any resources linked to your active membership or subscription.
I’m logged in but still cannot access a resource. Why?
Some resources require a specific product subscription. Being logged in alone does not automatically unlock the Transport Manager Hub or Operator Compliance Manager products.
I forgot my password. What should I do?
Use the Password Reset page from the login area to request a password reset for the email address associated with your account.
How do I contact TheBusHub?
Use the Contact page and provide as much detail as possible. If the enquiry relates to an existing account, include the email address used for that account.
Guidance and tools do not replace your legal responsibilities
TheBusHub provides practical guidance, tools and resources to support operators and Transport Managers. Users remain responsible for ensuring their operation complies with current legislation, licence undertakings, official guidance and any requirements specific to their own operation.
Still have a question?
If you cannot find the answer above, send us a message and we’ll help point you in the right direction.
Contact TheBusHub